Support
NetFoundry Customer Success and Support
Comprehensive Support and Expertise Focused on Launching Zero Trust Solutions.
Customer Service and Tech Support Offerings
24/7 Support
Availability
Round-the-clock support to address any issues or questions that arise at any time.
Accessibility
Multiple channels, including phone, email, and live chat.
Dedicated Support Teams
Account Managers
Assigned to provide personalized support and ensure customer satisfaction.
Technical Account Managers
Offer technical guidance and proactive support to optimize network performance.
Comprehensive Onboarding
Initial Setup Assistance
Help with the initial configuration and deployment of NetFoundry solutions.
Training Sessions
Detailed training for customers to understand and maximize the use of NetFoundry’s platform.
Knowledge Base and Documentation
Extensive Resources
Access to a rich library of documentation, tutorials, and FAQs to assist with troubleshooting and learning.
Step-by-Step Guides
Detailed guides to help with common configurations and tasks.
Community and Forums
User Community
Engage with other NetFoundry users to share experiences, solutions, and best practices.
Forums
Participate in discussions and seek advice from NetFoundry experts and other users.
Proactive Monitoring and Alerts
System Monitoring
Continuous monitoring of network performance and security.
Alerts and Notifications
Immediate notifications of any potential issues or anomalies detected.
Professional Services
Consulting Services
Expert consulting to help with custom implementations and complex configurations.
Managed Services
Option for fully managed services where NetFoundry handles the complete setup, maintenance, and management of the network.
Regular Updates and Improvements
Software Updates
Regular updates to the NetFoundry platform to enhance features, security, and performance.
Release Notes
Detailed information on new features, improvements, and bug fixes.
Customer Feedback Loop
Feedback Mechanism
Opportunities for customers to provide feedback on the service and suggest improvements.
Regular Surveys
Periodic surveys to gauge customer satisfaction and identify areas for enhancement.
