Terms of Use and Privacy Policy

Effective Date: August 1, 2024

NetFoundry, Inc.

The NetFoundry website (“Site”) collects only the essential information required to deliver your desired products and services. Our data collection and usage practices are driven by our legitimate interests and are detailed in this document. For further information, please contact us at support@NetFoundry.io.

Personal Identification Information

NetFoundry collects email addresses and other information that users voluntarily provide through forms on the Site. We also record account creation dates and login frequency for registered users. This information is never sold or shared with third parties, except as necessary to deliver the products and services you have requested, with your consent, or as required by law.

Non-Personal Identification Information

NetFoundry may collect non-personal identification information when users interact with the Site. This can include details such as browser type, computer type, operating system, and other related information. Additionally, we gather data such as domain names, pages viewed, links clicked, IP addresses, visit duration, and referring URLs.

Web Browser Cookies

The Site uses cookies to enhance the user experience. Users can choose to configure their browsers to refuse cookies or alert them when cookies are being sent. However, doing so may affect the functionality of certain parts of the Site. For more information on cookies and how we use them, please refer to the section “Our Use of Cookies and Other Tracking Mechanisms” below.

How NetFoundry Uses Collected Information

NetFoundry collects and utilizes user’s personal information for the following purposes:

• To Enhance Our Site: We use the data to continuously improve the functionality and usability of our website.
• To Improve Customer Service and Support: Your information helps us respond more effectively to your customer service requests and support needs.
• To Personalize User Experience: We tailor the user experience based on your preferences and interactions with the Site.
• To Analyze User Behavior: Understanding how users as a group engage with the Site allows us to optimize our services and content.
• To Communicate with Users: We use the email addresses you provide to send information and updates about your use of NetFoundry products and services. This may include responding to inquiries, fulfilling requests, and sending company news, updates, and product information. Users can unsubscribe from these communications anytime by following the detailed instructions in each email.
• To Prevent Fraud: We use collected data to detect and prevent fraudulent activities.
• To Deliver Customized Content: We provide personalized content, help, and instructions based on your interaction with our Site.
• For Marketing and Promotional Purposes, we may contact you with newsletters, special offers, and promotions and track the effectiveness of our marketing and advertising campaigns.
• To Conduct Research and Analysis: We analyze user access and usage of our Sites and Services, both in aggregate and individually, for research and analytical purposes.
• To Protect Our Interests: We use your information to safeguard our customers, employees, and property, investigate fraud, harassment, or unlawful activities, and enforce our Terms of Service and this Privacy Policy.

Where NetFoundry Sends Your Data

NetFoundry does not sell, trade, or rent users’ personal identification information to third parties. However, some information may be shared with service providers under the following circumstances:

• Site Maintenance Services: We may share your data with service providers who maintain the NetFoundry website. For example, your information may appear in error-tracking software if you encounter an issue, allowing us to address any technical problems that could affect your account.
• Analytics Software: We may share non-personal identification information with analytics software to help us understand usage patterns and improve our services. No personal data or uniquely identifying information will be sent.
• Financial Metrics Aggregators: We may share aggregated data with financial metrics aggregators to make informed decisions about the company’s financial health.

GDPR Legal Basis for Collecting Your Information

NetFoundry collects the minimum amount of information necessary to provide the products and services you have requested. Our data collection and usage practices are based on our legitimate interests.

Your Rights Under GDPR

Under GDPR, you have the right to:

• Be Informed: Understand whether NetFoundry stores your data.
• Access Your Data: You can request access to your data, with some stipulations (see GDPR Article 15 for specific terms). Please note that due to the limited data we store, more information may be required to authenticate your request than is held in our records.
• Correct Errors: Update any inaccuracies in our records, such as your email address.
• Request Erasure: Ask for your records to be deleted.
• Restrict Processing: Limit how we use your data, allowing us to store it but not actively process it.
• Object to Processing: Oppose the use of your data under certain conditions.
• Request Data Transfer: You can request that NetFoundry transfer the data It holds to you or another service (see GDPR Article 20 for details).
• Avoid Automated Decisions: You have the right not to be subject to decisions based solely on automated processing.

Please note that exercising some or all of these rights may affect our ability to provide you with NetFoundry services, including support and maintenance. To exercise any of these rights, please contact us at support@NetFoundry.io.

GDPR and CCPA Job Applicant Privacy Notice 

Privacy notices to job applicants from California, the European Economic Area, and the United Kingdom regarding the collection of personal information can be read here. CCPA and GDPR Job Applicant Privacy Notice.

How NetFoundry Protects Your Information

NetFoundry adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. Despite our best efforts, no data security measures can guarantee 100% security. We advise you to take steps to protect your login information.

Sharing Your Personal Information

NetFoundry does not sell, trade, or rent users’ personal identification information to others. NetFoundry may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above. Your information is used for our own marketing purposes.

Third-Party Ad Networks 

We may use third parties, such as network advertisers, to display advertisements about NetFoundry on third-party websites. Network advertisers display advertisements on third-party sites based on your visits to our Sites as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other technologies to measure the effectiveness of their ads, to personalize advertising content to you, and to track your movements on our Sites and other third-party sites. These third-party cookies and other technologies are governed by each third party’s specific privacy policy and not this one. We may provide these third-party advertisers with de-identified information about your usage of our Sites and our Services; however, we do not share your personal information with these third parties. You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”), the Digital Advertising Alliance (“DAA”), or, in Europe, the European Interactive Digital Advertising Alliance (“EIDAA”). For more information regarding this practice by NAI, EIDAA members, and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI, DAA, and EIDAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp, www.aboutads.info/choices, and www.youronlinechoices.com.

Third-Party Links

Our Sites and our Online Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites. Our Sites may include social media plugins such as “like” and “share” buttons. The data you want to like or share will be provided to the relevant social media site by clicking on such a plugin. We are not responsible for the practices of such third-party social media sites once you have clicked on any such “like” or “share” button. We will not collect any data about you from social media sites.

Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect through our Sites and the provision of our Services. Despite our best efforts, no data security measures can guarantee 100% security. You should, therefore, take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.

Special Information for Consumers in California, U.S.A.

If you are a resident of California, U.S.A, you may request a list of certain third parties to whom we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at info@netfoundry.io. Please allow up to thirty (30) days for a response.

Transfer of Personal Information Between Countries

NetFoundry may transfer personal information across national borders. Your personal information may be transferred to and processed by other NetFoundry entities and third parties for the following purposes, where permitted by local law: to fulfill our contractual obligations to you, to manage your account, for business operations (e.g., order management, billing, client services), and to monitor compliance.