NetFoundry for IBM Watson

AppWAN for Watson

The NetFoundry AppWAN for Watson connects contact centers and businesses to Watson voice services, using the contact center’s existing Internet access providers, with enterprise grade security and reliability.

AppWAN for Watson is best paired with IBM’s Voice Gateway, giving customers a turnkey solution to leverage Watson’s voice services. Both solutions use horizontally scalable, cloud native sets of microservices, deployable as cloud or on-premises Docker containers, virtual machines or appliances.

AppWAN for Watson integrates software defined networks in each Watson voice application. AppWANs are built to connect services, as opposed to traditional networks which connect nodes. This means each Watson AppWAN meets the specific security and reliability needs of each Watson service, enabling the business or contact center to consume Watson services from their existing Internet access providers, avoiding the roadblock of trying to extend MPLS networks to Watson data centers.

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Adding Watson services to a contact center agent’s tool belt

Here’s how NetFoundry enables a contact center to augment contact center agent dialogues with Watson services, providing the contact center agent with data, tips and suggestions to best manage the customer conversation:

  • 1. Forks Please

    We fork the voice call, enabling the contact center agent and Watson’s speech to text service to simultaneously be in the call.

  • 2. Layered Security

    NetFoundry’s Software Defined Perimeter authenticates the session via a secure TLS certificate exchange. The AppWAN gateway can’t connect to the network until it has authenticated, and the contact center doesn’t need to open up potentially vulnerable inbound ports in its firewalls because the AppWAN gateway initiates outbound sessions via the AppWAN SDN, blocking all externally-originated data, making the contact center network dark to the outside world, protecting it from attacks. Optionally (determined by the contact center’s policies), ephemeral, AES 256-bit symmetric keys are negotiated for each session.

    The contact center is now securely connected, via software and the Internet, ready to immediately leverage Watson services.

  • 3. Happy Customer

    The IBM Voice Gateway connects to Watson, saving the contact center from undergoing a complex SIP integration project. The Watson STT service sends transcribed text via the MQTT broker. Multiple services act upon the text by subscribing to the MQTT broker topic, giving the contact center agent real-time suggestions and information to enable the best customer care.

Supporting more Watson services and deployment models

The example above is specific to speech-to-text, but the same AppWAN for Watson architecture supports multiple Watson services, including Watson Dialog. Watson Dialog can act as a self-service agent, empowering applications to use natural language to reply to customer questions, guide customers through complex processes and even up-sell them on relevant products and services.

More AppWAN for Watson deployment models

With cloud-native, virtualized software, each contact center or enterprise can choose the architecture which exactly fits their needs. In this example, the Watson voice gateway is located in the cloud:

We're Transforming Connectivity

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    Vijay Tewari
    Director of Azure Stack Infrastructure, Microsoft Corp.
  • Creating an identity-secured end-to-end environment based on identity for devices and secure core transport to the edge is necessary for IoT to gain adoption. Neustar and NetFoundry together provide a highly secure, highly manageable and recoverable environment to secure communications between any and all parties.
    Hank Skorny
    Senior Vice President of IoT, Neustar
  • NetFoundry was like a light at the end of the tunnel where we found agile, cloud-native, secure networking that will make our next round of digital transformations much easier. It allows us to migrate on from on-premises to cloud in minutes and build application-specific connectivity for our external vendors within a single pane of glass.
    Praveen Sengar
    Head of IT and Business Operations, Dimension Data, Asia Pacific
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    NetFoundry is taking an entirely new approach to securing and networking applications in the cloud, simultaneously solving the performance and security problems that plague traditional solutions such as VPNs.
    R. Scott Raynovich
    Founder & Principal Analyst, Futuriom
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    Zero trust and least privilege access in a world that is moving towards dynamic containerized services is pivotal, which is yet again where NetFoundry scores with its capability to integrate with automation frameworks via its APIs. Now we have a software-based solution which was purpose-built for IoT networking needs.
    Martin Braem
    COO, Klarrio
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    We’re pleased that customers looking to simplify branch connectivity and extend application workloads on Microsoft Azure now have access to seamless integration between Azure Virtual WAN and NetFoundry AppWANs, providing optimized and automated branch-to-branch connectivity through Azure.
    Reshmi Yandapalli
    Principal Program Manager - Azure Networking, Microsoft
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    NetFoundry complements perfectly our vision of scalable, self-managing computing at the edge by turning the edge into a universal ether – an unlimited and transparent network fabric allowing for the creation of a single, unified computing and network layer, that goes from the smallest IoT nodes up to data center and cloud infrastructure.
    Carlo Daffara
    CEO, NodeWeaver
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    The powerful combination of Tata Communications MOVE™ and NetFoundry brings managed edge-to-cloud connectivity for distributed IIoT solutions that combines the security, visibility and control of private networks with the economies of scale of the public Internet.
    Tim Sherwood
    VP of Business Development, Mobility and IoT, Tata Communications
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    By deploying NetFoundry’s platform throughout EdgeConneX’s global Edge Data Centers, we are helping bring a better cloud locally to enterprises.
    Phillip Marangella
    Chief Marketing Officer, EdgeConneX
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    NetFoundry does not just provide companies with an alternative to costly VPNs, it also provides them with faster, more agile, and more secure connectivity.
    Kerwin Malabanan
    Managing Director, Fasttrack
  • Mark Fox netevents zonic netfoundry appwan zero trust
    NetFoundry’s approach to solving a set of problems in a practical way — over the top of the world’s existing networks — with an on-demand, intent based network, secure, instant SDN gave it the edge over the other finalists: Cloudera, GE (General Electric), and Zebra Technologies to win the 2017 NetEvents Innovation Award.
    Mark Fox
    CEO, NetEvents International
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    Kittipan Sri-bua-iam
    CEO, Proen Internet
  • Bryan Lubel integron netfoundry appwan zero trust iot
    We are seeing increased demand from our customers for greater security, control, & flexibility for their IoT private networks. Our partnership with NetFoundry allows us to satisfy those requirements.
    Bryan Lubel
    President, Integron
  • PliantCloud Alliance Technology Group netfoundry appwan zero trust fintech
    NetFoundry extends the WAN all the way to the application endpoint without CPE or private network requirements. We integrated NetFoundry’s AppWANs into the networking solutions we sell to financial institutions to enable them to meet their strict regulatory and security requirements.
    Chris Williams
    Vice President at PliantCloud, a Division of Alliance Technology Group
  • Aaron Spradlin cleverdome netfoundry appwan zero trust sdp fintech
    We have created a community based platform to protect confidential client information in the cloud leveraging NetFoundry’s platform to revolutionize the way these firms connect with each other, the cloud, and their clients efficiently, quickly, and securely.
    Aaron Spradlin
    Founder and CEO, cleverDome, Inc.

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The world is changing rapidly. The way digital experiences inspire and enable customer engagement are evolving at break-neck speeds. Responding to meet these changes requires more than just a mobile app and a website, it requires a business service architecture focused on modular-ization, enabling agility across the entire company ecosystem. As a result, applications and services are moving to highly distributed, multi-cloud, inter-dependent microservices and APIs, while network edges are no longer defned by physical locations, but by application endpoints.